As our guest on board the Hiram Bingham, your journey includes a seamless transfer to Machu Picchu, with your entrance ticket thoughtfully provided by Belmond whenever availability allows. While we are pleased to arrange your Machu Picchu entry, please be aware that securing your ticket is subject to the regulations and availability governed by the Ministerio de Cultura of Perú.

The daily number of tickets entrances is restricted and the citadel is experiencing a very high demand of visitors. Due to these external factors, we are unable to guarantee the purchase of your entrance ticket. 
If your primary purpose for traveling on the Hiram Bingham is to visit Machu Picchu, we strongly recommend  booking in advance checking ticket availability on the Ministerio de Cultura website https://tuboleto.cultura.pe/llaqta_machupicchu, or contacting our Reservations Office (+51 1 6254848 / trains.peru@belmond.com) prior to booking your Hiram Bingham journey. 

We operate strictly within the guidelines set by the Ministerio de Cultura of Perú. Once tickets are purchased, passenger details (full name, nationality, passport number) cannot be altered or modified.

We appreciate your understanding and look forward to welcoming you on board.

Sincerely,
PERURAIL

We are writing to you to provide an important update regarding the purchase of Machu Picchu entrance tickets for passengers traveling on Hiram Bingham, A Belmond Train.

As you know, we strive to provide an unforgettable and seamless experience for our passengers. However, due to the high demand and advance sale of tickets only by the Dirección Desconcentrada de Cultura de Cusco, we will not be able to guarantee the purchase of tickets to Machu Picchu from March 18, 2025 and until further notice.

Therefore, we recommend:

• Book and pre-pay for Hiram Bingham train tickets as far in advance as possible. We will do our best to secure the Machu Picchu entrance tickets.
• Please ensure that you provide complete and accurate passenger information (full names, passport details, dates of birth, nationality) at the time of booking and/or prepayment. This information is mandatory for purchasing Machu Picchu tickets, and any mistakes or delays in providing this information will further reduce the chances of securing the entrance ticket.

Please note that:

• In case of modifications and/or cancellations, once the prepayment of the train ticket has been made the entrance to Machu Picchu associated with the original date of the travel will be lost and the penalty corresponding to the reservations will be applied

We understand that this change may require adjustments to your booking procedures. We appreciate your understanding and cooperation as we overcome these challenges to continue to deliver exceptional experiences for your customers.

We remain committed to providing them with the best support possible. For more details or assistance, please contact our call centre at +51 1 6254848 or email: trains.peru@belmond.com

Sincerely,
Sales team, Belmond trains

We inform our passengers and tour operators that the Hiram Bingham, A Belmond Train service, to and from Machu Picchu, will operate on a short route on March 13th, departing from and arriving at Ollantaytambo Station.

We are forced to suspend the bimodal bus service (bus + train) due to the regional strike on this date.

We regret the inconvenience that the suspension of these services causes to our passengers; however, it is due to a situation beyond the control of our company in response to the call for the regional strike.

Sincerely,
Belmond

Unfortunately, due to the regional strike on this date, we are forced to suspend bus transport to and from Machupicchu. We are unfortunately forced to suspend bus transport on the bimodal service (bus + train).

We also specify that the operation of the trains with regular departure and arrival times at the Ollantaytambo Station will continue to operate normally according to the established itineraries.

We regret the inconvenience caused to our passengers by the suspension of these services; however, this is due to a situation beyond our control. However, it is due to a situation beyond the control of our company due to the regional strike. regional strike.

PeruRail will provide its passengers with all the necessary assistance and flexibility for ticket changes and refunds. ticket refunds. In that sense, passengers who wish to change the date of travel, can request it at all our points of sale in Lima and Cusco, which can be found at the following link: https://www.perurail.com/find-us/ and in case they decide to cancel their trip, they can request the refund of their tickets by tickets through the refund form published on our website: https://www.perurail.com/tickets-refund/.

Modifications for travel agencies can be made through our Call Centre; while refunds must be managed through our Call Centre. while refunds must be managed through the sales and reservations platform, Travel Studio. Studio.

For further information and assistance, please contact us through our Call Center at the following number 01 6254848 or through your sales executive.

Yours sincerely,
PeruRail S.A.

We would like to inform you that throughout the month of December, we will be available to assist you with all your inquiries and reservations at our Reservation Center 01 625 4848 during the following hours:

• Monday to Friday: 07:00 hrs – 21:00 hrs
• Saturdays and Sundays: 09:00 hrs – 15:00 hrs
• Holidays: 09:00 hrs – 13:00 hrs

Our team is ready to provide you with the best service. If you need more information or personalized assistance, please do not hesitate to contact your Sales Executive or our Reservations Department. We are here to help!

Thank you for choosing us! We send you our warmest regards and remain at your service for any inquiries.

Best regards,
PeruRail

We inform to our passengers and tourism operators that, on Wednesday, November 13 th , Hiram Bingham, A Belmond Train, will be operating only on the route between Ollantaytambo and Machu Picchu as a preventative measure for the passengers and workers due to the protest called at a national leve.

Our Hiram Bingham service will operate according to its regular itinerary on the Ollantaytambo – Machu Picchu – Ollantaytambo route, based on the following schedule:

Passengers who wish to change their travel dates will be able to do so at our points of sale according to the availability of the service. The changes for travel agencies will be made at our offices located at the Wanchaq station and El Sol Avenue or by Call Center, according to availability. Passengers of the Hiram Bingham, A Belmond Train service, who want to request a refund of their tickets will be able to do so through the refund form posted on our website: https://www.perurail.com/es/cancelaciones-de-ticket/ Refunds for trave agencies can be made through the sales and reservation platform, Travel Studio.

We regret any inconvenience this measure may have caused; nevertheless, those events are not related to our company’s will, and we prefer to prioritize the safety of our passengers and workers against the stoppage in the region of Cusco, Puno and Juliaca. For more information and assistance, please contact us through our telephone at O1 6254848